Orders Terms and Conditions:

These present General Contract Conditions, hereinafter, GCC, regulate the purchase conditions of the distinct products offered on the website, www.glendalopez.es, owned by GLENDA LÓPEZ, with CIF B48414017Y and located at C/ARQUITECTURA 10, 4A, 28005 MADRID.

Users who make purchases at www.glendalopez.es fully accept these present GCC terms and will be legally bound by them, as they have been drafted at the time of consent. As a prerequisite of the purchase of any product via www.glendalopez.es, you must read and accept the GCC terms.

The GCC will remain available at all times from this website, so all users can consult or print them out at any time they see fit. Only those over the age of 18 years old and with sufficient legal capacity to enter into binding contracts may purchase products at www.glendalopez.es. By placing a purchase via this website, you guarantee that you are over the age 18 years old, and that you have the legal capacity to enter into binding agreements.

Orders Procedure:

The purchase process is simple, whether it is the first time you buy at www.glendalopez.es, or if you have previously purchased, since no previous registration is required.

1) SELECT: select the desired product, which will be followed by a detailed description of said product, as well as its price (VAT included). By clicking “Add to Cart”, the item will be incorporated into the shopping cart.

2) BUY: Once all desired items are in your shopping cart, the next step will be to process the order. To do so:

Click the “Shopping cart” icon on the upper, right hand side of the page
Click on the “Checkout” button
Fill out or verify contact information, the details of your order, the address to which you want to receive your order, as well as the address to which the invoice must be sent
Click on the “Complete Order” button
Introduce the details of your credit card, debit card, or PayPal account
Click “Authorize Payment”.

3) PAYMENT: choose your payment method: Visa, MasterCard, or PayPal

After finalizing your purchase, you will receive an e-mail acknowledging the receipt of your order (the “Order Confirmation“), and specifying all the details of your order, for example: the method of payment chosen. If you observe an error in the address indicated, or any other details, you must immediately give notification via mail to the following contact shop@glendalopez.es, enabling the procedure to correct the error.

Payment Methods:

Payment by credit card

The customer can choose the payment by credit option by performing this operation at the time of placing the order.

At www.glendalopez.es a system named the SSL (Secure Sockets Layer) is used. It is a payment system in a secure environment, due to the fact it allows for the encryption of the information transmitted during the transaction, ensuring the confidentiality of it.

As a protection measure against fraud, GLENDA LÓPEZ reserves the right to request customers for additional documentation to be sent by e-mail to certify the identity of the buyer as the legal owner of the credit card. This accreditation may be attached digitally in pdf or jpg format from the same e-mail from which it is requested, in order to expedite the validation of the order and to proceed to send it as soon as possible.

By clicking on “Authorize Payment” You are confirming that the credit card used is yours.

Payment by PayPal

We offer the possibility to pay through PayPal. To do this, you must have an account with this service. By using PayPal, you will not have to enter your card details at the time of payment, but you will be required to enter your PayPal e-mail and password. The charge will be made at the moment we confirm the order. In order for the transaction to be valid, the Shipping Address and the Address that appears on the PayPal transaction must be exactly the same.

Product Availability:

All product orders are subject to availability, and in this regard, if difficulties arise in terms of their supply, or if no items are in stock, we hereby reserve the right to provide You with information regarding substitute products that are of similar or superior quality and price that you may order. Should you not wish to order any of these substitute products, we will refund any amount that You may have paid.

Refusal to process an order:

We hereby reserve the right to withdraw any product from this website at any time and/or delete or modify any material or content on it. Although we will always do our best to process all orders, there may be exceptional circumstances that oblige us to reject the processing of an order after having sent the Order Confirmation Said exceptional circumstances are as follows:

orders that are considered fraudulent due to well-founded evidence and proof provided by our security department. At GLENDA LÓPEZ, we take the fair and just participation of our clients in raffles and purchases of exclusive releases very seriously, thus we reserve the right to cancel those orders we consider fraudulent
attacks that occur on our website, or abuses in the form of the hiring or utilization of automated tools, which aggravate our website and create confusion due to the fact they are not a real consumer, or prevent the proper functioning of our sales and operations in which practices are observed that are contrary to our sales policy that artificially attempt and/or facilitate attacks on our website affecting the ability to manage orders and allow for the conclusion of sales.
We reserve the right to reject any transaction, regardless of its processing status, in which any of the above exceptional circumstances is noted, and in general, in all those operations whose practices are observed contrary to our sales policy and/or conditions of the website. In all these cases, we will not be liable to your liable to you or any third party for the withdrawal of any product from this website, regardless of whether this product has been sold or not, the deletion or modification of any material or content on the website, or our refusal to process an order after having already sent the Order Confirmation. If any of these fraudulent purchases, puts the Online platform at risk or causes technical problems, GLENDA LÓPEZ will take legal action against those who provoke this type of attack, either as the main intention, or as a consequence of the purchase of products in an automated way, either from the same or multiple IP’s.

Delivery Policy:

We ship to all locations. Currently, we do not ship to North Korea and Russia.

Delivery times

Unless extraordinary circumstances happen, we will attempt to fulfill your order with the product(s) listed in the Shipping Confirmation prior to the delivery date set out on the Shipping Confirmation or, if no delivery date is specified, within 15 days from the Shipping Confirmation date.

Spain: 2-3 days on regular products, 21 days on personalized products.
Rest of the World: 4-5 days on regular products, 25 days on personalized products.

Delivery area:

If, for any reason, we are unable to meet the delivery date, we will notify you of this and we will give you the option of going ahead with the purchase and setting a new delivery date, or canceling the order with a full refund of the amount paid. In any case, bear in mind that we do not deliver on Saturdays or Sundays.

For the purpose of these Terms and Conditions, “delivery” will be understood to have occurred or the product(s) will have been “delivered” upon signing the receipt for it at the agreed delivery address.

Cost of the shipment

Spain: 5 €
Rest of the World: 15 €

Courier company

The delivery of orders is realized via different courier companies, dependent on the destination address of the product and indicated by the customer at the time of placing the order.

If, at the time of collection/delivery you are not present at the address indicated, wherever possible, the courier Company will leave you a notice, so you can contact them, and arrange a new date and time for delivery.

Receipt of the order

If during the delivery and before having opened the package or manipulated the product, the client sees obvious signs of damages caused by the courier or manufacturing defects of the product itself, he should first mention it on the waybill and notify GLENDA LÓPEZ the soonest possible after the reception (through the email shop@glendalopez.es). We recommend that the client proceeds within 7 working days since the reception, to be able to easily follow up on the return of the product/s in question, on their substitution for new ones in good conditions or on their full refund, according to what he might specify in his request (See section “RETURNS AND EXCHANGES”).

Warranty:

All products offered at www.glendalopez.es come with a guarantee indicated by the manufacturer, and according to what is established in the current legislation.

The guarantee does not cover those defects or damages caused by the misuse, incorrect handling, or general wear and tear of the object.

Customer Service Contact:

At your disposal, GLENDA LÓPEZ has a Customer Service Department, where you will be personally attended to with any questions you may have. You can contact them via:

Telephone at the following numbers: +34 695 028 660 (SPAIN)
E-mail at shop@glendalopez.es
Post at GLENDA LÓPEZ, C/ARQUITECTURA 10, 4A 28005, MADRID (SPAIN)

Online Conflict Resolution:

In compliance with the provisions established in Article 14.1 of Regulation (EU) 524/2013 of the European Parliament and the Council of May 21, 2013, in the event that the buyer has the status of consumer, we inform you of the existence of an extrajudicial online dispute resolution platform made available by the European Commission, available at : https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage and through with consumers will be able to submit their claims.

In addition, in compliance with the provisions established in Article 14.2, we inform you that GLENDA LÓPEZ is adhered to ALTERNATIVE RESOLUTION ENTITY/IES TO RESOLVE LITIGATION.

Returns and Exchanges:

In cases where the product is defective, or damaged, or You consider that, upon its delivery, the product does not match what was stipulated in the Contract, you must contact us immediately through our contact form or through your customer account, by providing the product details as well as a description of the damage found, who will then tell you how to proceed.

The amounts paid for products that have been returned due to any damage or defect—when there is any—will be refunded in full, including the shipping costs incurred in delivering the item, as well as the costs incurred in returning the defective product, up to a limit established be territorial bands. The refund will be made using the same payment method used to pay for the purchase.

No refunds will be accepted in the following cases:

The product is in poor condition

The product is not complete, accessories are missing, or it has been tampered with and/or broken

Accessories or instructions or other original documentation is missing

The return period established has expired

No proof of purchase or invoice is provided

The refund will be made once we have received the product and verify that it is in perfect condition (except in cases of

Defective products, or damaged during the transport of delivery to the customer), and in any case, no later than 14 working

Days from the date on which the product was received on our premises.

The refund will always be made using the same payment method used to pay for the purchase.

Withdraw from a purchase

The consumer and user has the right to withdraw from the Contract, during a period of 14 calendar days from the receipt of the order, without the need to indicate a reason, and without incurring any cost other than the return costs, which will be borne by the consumer.

To exercise this right, you must communicate this to us through our Right of Withdrawal Form (section “Returns”), or make another declaration indicating your decision to withdraw from the contract, within said period to GLENDA LÓPEZ through the email: shop@glendalopez.es. We remind you that the burden to exercise the right of withdrawal falls on the consumer and user.

The costs related to returns, will be borne by the buyer, except in cases where the product is defective, or has arrived in poor condition, due to damage suffered during transport.

The customer can directly return the product in one of our physical shops without any additional cost. He can also return it through any postal service or courier. In that case, the cost would depend on the location from which the product is sent, the weight of the package and the courier chosen to return it. For example, a shipment within the Iberian Peninsula using Correos, weighting between 1 and 5 Kg would cost approximately 15 €. If it is sent from the Canary Islands it would cost around 25 €. Since the customer is the only person assuming that cost, he gets to freely choose the return mode. GLENDA LÓPEZ accepts no responsibility in case of fares variations of postal services and in case of any loss of the package during its shipping.

In case of exercising the right of withdrawal, we will reimburse all the payments we have received from you including the shipping costs, except if you have chosen a different shipping option than the less costly regular one. In that case, the corresponding additional costs will not be reimbursed. You will receive the refund without any delay and in any case, not later than 14 calendar days after informing us from your decision to exit the contract. However, the refund can be put on hold until the reception of the goods or until presentation of a proof of return under the conditions previously stated.

Once said period has elapsed without having communicated your right to withdraw from a purchase, no reimbursement will be granted.

The Contract can not be abandoned in the following cases, among others (Article 103 Royal Legislative Decree 1/2007, of November 16th, which approves the revised text of the General Law for the Defense of Consumers and Users):

The supply of goods made according to the specifications of the consumer and user or are clearly personalized.
The supply of sealed goods that are not suitable for being returned for reasons of health protection, or hygiene, and that have been unsealed after delivery.
Instructions for returns in the case of withdrawal from a purchase

You may return goods by regular mail, courier service, or at any of our physical stores. You will be responsible for the transportation costs incurred in returning the goods. Please bear in mind that if You decide to return the items by freight, we are authorized to refuse the return or deduct the costs incurred in its shipping from the total refund amount.

Should you have any questions, you may contact us using the Contact Form, your customer account, or by calling Customer Service at +34 695 028 660 (SPAIN) during their hours of operation.

Please keep in mind that in order for us to accept a return, it is essential to send the item with its original box or packaging, as well as all instructions, documentation, and accessories that came with it.

After inspecting the item, we will let you know whether you are entitled to a refund of the amounts paid. The refund will be made as soon as possible, and in any case, within a period of 14 calendar days from the date on which the decision of withdrawal was informed, provided that the product has been received in our facilities within the legally established period. The refund will always be made using the same payment method used to pay for the purchase.

When requesting a return, the client should consider that we proceed to a careful examination of the product to make sure that it has not been worn, misused, that it does not present any residues and that it has not suffered damages from external causes. In the following cases, the client will be held responsible for the depreciation of the product. The same applies if the original box has been damaged (if it presents hand-writing, tapes, stickers, adhesives or if the label has been manipulated). If the product comes with labels and promotional material, they should figure inside the box when returning it.

Upon completing the form, sign it, and send it together with the products you want to return to: GLENDA LÓPEZ, C/ARQUITECTURA 10, 4A 28005, MADRID (SPAIN).

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